Question 1

Do you have "sales" or discounts?

Accepted Answer

No. We start as low as we can for the early buyers. To give you the lowest price, we do not print hundreds of books ahead of time and have a staff member handle order processing, printing, and shipping—all of that is done by the companies linked: Amazon, Lulu, Wargame Vault, or Zazzle, depending on the product. 
 
So, we do not have sales or discounts. As those companies' costs increase, they automatically raise prices. We will not be responsible if our website is outdated in pricing or policies.
 
A key advantage of the Print On Demand approach is that our rulebooks do not go out of print.

We show an eventual retail price that we project for Tractics items and a current price. We predict that with current inflation rates, prices will noticeably increase over time.
 
PS However, Lulu and Zazzle occasionally have midweek discounts of about 10-15% off. See the bottom of each CombatRules web page for the current Lulu discount code. Zazzle's discounts are published on the same page as the hat or t-shirt you are looking at.

Question 2

Price changes and foreign currencies?

Accepted Answer

When we list prices, it is the last known US Dollar price. However, that can change as a vendor changes it price. We will not be responsible for these changes or our website not being up to date. Prices are subject to change without notice.
 
If a website shows only US Dollars for your order from outside the USA, then your credit card should convert the charge to your currency. We have no control over that rate.

Question 3

Do you have Gift Cards?

Accepted Answer

We don't but click on the folllowing companies' names for their gift card option:
Amazon (physical books & digital book, Kindle)
Zazzle (swag)

Question 4

How are my orders fulfilled from Vendors?

Accepted Answer

Each printed product may from different companies & so the time for shipping varies. Ordering from multiple companies means that your order will come in multiple shipments.
 
Amazon shows a shipping time estimate & if any expedited options. They have numerous fulfillment centers around the world.
 
Of course, you will get AmazonKindle books immediately. If you do not have a Kindle, you can get a free app for your computer (Windows, Mac) and smart phone.
 
Lulu has multiple fulfillment centers around the world.
 
Our only Wargame Vault product is the D-Day Map and you get access that immediately on purchasing it.
 
Journals, shirts & hats from Cafe Press and Zazzle, products may come from multiple companies.

Question 5

How do I download e-products?

Accepted Answer

When you order a Kindle version of a ruleset, follow Amazon's instructions on how to get that on your Kindle device. 
 
Click on the next FAQ topic for a link to download the free Kindle reader app for your phone or computer.
 
If you order a PDF* D-Day Map through Wargame Vault check their download procedure on ordering (or if a problem, click Common Questions (FAQ).
 
We regret that we cannot expedite companies' download process.
 
*This is the only PDF product that we sell. For rulesets, we offer Kindle editions instead of PDF.

Question 6

How do I get the free Kindle App for my phone or computer?

Accepted Answer

Click below for the free Kindle reader app on:
Macintosh
Windows
iPhone
Google Play

Question 7

Can one return purchases?

Accepted Answer

Our products are either print-on-demand (POD) or digital, and you order through the company linked and must check their policies individually. Combat Rules does not accept returns. I don't know of any company that allows returns of digital products. See below for the policies of the company that printed your book or item:
Amazon's return and refund policy is at the bottom of each web page, to the right. Check that and follow its instructions. 
Game mats only allow for replacements for a misprinted or damaged item, not for a refund.
Lulu only allows for replacements for damaged items, not for a refund.
Wargame Vault does not refund but does allow you to download a PDF again if you've lost it. 
Zazzle does have a 30-day money-back guarantee. Click here for the procedure.

Question 8

Can one get a replacement if defective?

Accepted Answer

If your printed book from Amazon is damaged in shipping, see the bottom of Amazon's web pages and to the right.
Click here for Lulu's policy on replacements.
Click here for Wargame Vault's policy on download problems. If you lose something you bought, go to your Wargame Vault library of purchased PDFs to download it again free of charge.
Click here for Zazzle's policy on replacements.
Contact us if your Game Mat is damaged in shipment or misprinted. After we respond to your contact entry, please take a photo of the damage or misprint and send that to us.

Question 9

Do you publish Errata or free Play Aids?

Accepted Answer

Yes! There are three sources: 
 
• Blog wargamecampaign.wordpress.com has categories (on a desktop computer at the left by the ruleset, or on a mobile phone, click "Show," and categories will be displayed.

• A free, downloadable PDF newsletter is available, also with variants for Tractics, Brew Up, and Fast Rules called Duckbills.
 
• For rulesets with a Facebook fan group (like Tractics), join and see the group's file section. Currently the Tractics FB group also covers Brew Up and Fast Rules.

Question 10

How do I get the latest word?

Accepted Answer

Enter your email address for the latest on new rulesets and other products. That form is at the bottom of each web page. See also the Combat Rules blog and https://wargamecampaign.wordpress.com. Or get "in com" by clicking contact us.

Question 11

What if I have another question?

Accepted Answer

Click to Contact and get "In Comm." If the question concerns the rules' meaning, join the Tractics Facebook group (even if about our other rulesets or features).
 
Please note that we do not receive information about your orders from Amazon, Lulu, Wargame Vault, etc., so you must follow their website procedures.

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